Add your opinion !
2007-04-24









- nc, Texas
I have had an IB account for several years, trading options lightly. I decided to get into fx trading and started using their simulated trading account before committing real money to the market. If the simulated trading works like their real trading, it's terrible. I did several trades, and closed them out, but the program still shows some odd residual amounts in the account - like $1.80 margin used, and small amounts of currencies that cannot be entered through the platform. To handle that, I tried to reset the account to $10,000 several times to restart (specific to simulated trading, of course) and had results ranging from no effect, to having $193,000 in the account. Talking with customer service and tech service had no effect. They had no answers - just that they would "look into it". I would call customer service and get routed to tech services, who would route me back to customer service and be told that tech service would take care of it. When I complained, their attitude was that it was no problem, since it was only a paper trading account. They didn't understand that it undermined confidence in their system. The interface is just too clunky and complicated to work with. They have good spreads on all pairs, and in my experience, fast execution. The fixed 50:1 margin is too limited. For stock and option trading they are very good, with cheap commissions and good executions. I was satisfied with that part of their service. For forex, they have a ways to go before I will trade live with them.